KloudData Privacy

Introduction

We, KloudData Inc. (hereinafter – KloudData), are the data controller responsible for Your information when You use our website, services, products (Services).

We value and respect the confidence You place in us by sharing Your personal information. It is our top priority to uphold that trust. This is achieved by ensuring You fully comprehend the type of information we gather, the reasons for its collection, its application, and the options available to You regarding Your information when accessing and utilizing our Services. This policy aims to delineate our privacy practices in simple language, minimizing the use of legal and technical terminology.

The essence of this Privacy Policy is to enlighten you on the data we gather, its purpose, and how you can modify, manage, retrieve, and erase your information.

Privacy principles

Our data processing is

• Executed fairly and legally
• Undertaken for clearly defined lawful purposes
• Sufficient, pertinent, and not excessive
• Stored only as long as is required
• Accurate
• Carried out in line with the rights of the individual (data subject)
• Secure
• Not relocated to foreign nations without adequate safeguards.

Terms of Use

Engaging with, utilizing, or benefiting from the resources in any form, or employing, registering, downloading, or setting up the applications, websites, and services means you acknowledge and agree with the conditions set forth in this agreement. Our websites, applications, and services are accessible solely to individuals aged 18 and above.

Table of Contents

• Reasons and methods of collecting and utilizing your personal information
• Legal foundation for processing
• Measures to safeguard your data
• Cookies
• Amendments to the policy
• Your rights concerning the personal data you share with us
• Duration of data retention
• Contact information

EEA Representative

For residents of the European Economic Area (EEA), the services, applications, and websites are supplied by KloudData. In the context of the relevant data protection laws, KloudData acts as the data controller/processor. Considering KloudData is positioned outside the EEA, we have appointed an internal representative to address any concerns related to the processing of your personal data. For inquiries about our privacy policy or any processing of your personal data, kindly send your request to compliance@klouddata.com.

Californian Consumers

This section is tailored for Californian consumers. It elaborates on our methods of collecting, utilizing, and sharing Personal Data of Californian consumers in our role as a business, and the rights they can exercise. Under the California Consumer Privacy Act (“CCPA”), businesses need to clarify if they vend Personal Data. KloudData, as a business, does not engage in selling Personal Data. However, we might share Personal Data with third parties, provided these entities are authorized service providers or business affiliates who have accepted our contractual terms concerning the retention, application, and dissemination of such data.

If you encounter difficulties accessing this Privacy Policy due to disabilities or any form of physical or mental limitations, please get in touch with us. We will ensure the necessary information is provided to you in a more accessible format.

For the purposes of this section, “Personal Data” is synonymous with the term “Personal Information” as defined in the California Consumer Privacy Act (“CCPA”).

How KloudData Collects, Uses, and Shares Your Personal Data

We gather the following distinct categories of Personal Data:

• Identifiers, like name, business e-mail address, phone number, and during virtual interactions with you – your video-image or photo and voice. This information is either collected directly from you or via third-party sources.
• Internet or network details, such as browsing and search records. This information is directly sourced from your device.
• Geolocation details, like IP address. This information is obtained from your device.
• Other personal details, particularly when you engage with us online, via phone or mail in scenarios like seeking assistance through our help desks, other support channels, taking part in our customer surveys, or while availing our Services.

The business reasons for which we gather this information are elaborated in the section “Why Does KloudData Collect Your Personal Data?” of this Privacy Policy. The types of third parties with whom we might "share" this information for business intentions are detailed in Section 8 of this Privacy Policy.

Your California Rights with KloudData

You possess certain rights regarding the Personal Data that KloudData collects or retains about you. It's worth noting that these rights are not absolute, and in certain situations, we might reject your request as authorized by law.

• The right of access: This allows you to request from us details about what Personal Data we have collected, utilized, and shared about you over the past 12 months.
• The right of deletion: This provides you the authority to ask us to erase Personal Information that we have gathered or maintained, subject to specific exceptions.
• The right to non-discrimination: This assures you won't face any discriminatory actions when you exercise any of your privacy rights.

Exercising Your California Rights with KloudData

You can either exercise these rights directly or designate an authorized agent to act on your behalf. To safeguard your Personal Data, we will validate your identity using a method apt for the type of request you make. We might also ask for a written permission from you if an authorized agent makes requests on your behalf. Moreover, we might need to verify the identity of your authorized agent. Please refer to our contact details for further information.

The Data KloudData Collects and Its Collection Method

We gather various types of data from you, which include:

1. Details that can reasonably be used to identify or reach out to you like name, e-mail address, phone number.
2.  Information that can identify you during virtual meetings like your video-image or voice.
3. Data about you that doesn't identify you directly, such as your Internet Protocol (IP) address.
4. Non-personal data like the date and time you logged into our services, the features you use, and the advertisements you click on.

KloudData's Purpose and Method of Data Collection

KloudData might collect your personal data for several purposes:

• Access and Usage of Services
  When accessing our websites or using our online applications, we record information necessary for providing access, for operational reasons, and to adhere to security and legal mandates. For instance, this might include data like IP addresses, browser settings, and application configurations. We also capture data about your activities to tailor your experience and gather metrics to enhance our websites and services. KloudData uses such personal data purely for the efficient functioning of the applications and services you avail. We only gather information to enhance our services and ensure our applications work as users anticipate.
• Responding to Queries, Orders, or Support Requests
  If you reach out to KloudData (whether online or offline) for information, to purchase a product or service, to seek support, or to join a forum, we collect necessary information to address your query, provide the product or service, offer support, and communicate with you. This might involve gathering details like your name, contact information, details about your request, and your interaction with us. We store this information for administrative purposes, to protect our rights, and in the context of our relationship with you.
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  Whenever KloudData mentions using your personal information in relation to a specific request, order, transaction, or agreement, it is done so based on the necessity for fulfilling an agreement with you.
  
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Legal Basis of Processing

If your personal information is protected by EU data protection law, KloudData’s legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which KloudData collects it. However, KloudData will typically collect personal information from you only (a) where it needs the personal information to perform a contract with you, (b) where the processing is in its legitimate interests and not overridden by your rights, or (c) where it has your consent. In some situations, KloudData might also have a legal obligation to collect personal information or may need the personal information to protect vital interests.

Protecting Your Information

The security of your Personal Data is paramount to KloudData. We adhere to industry standards to safeguard the Personal Data provided to us, both during its transmission and after receipt. We deploy technical and organizational measures to guarantee the secure processing of your data, shielding it against unauthorized or unlawful processing, accidental loss, or damage. All KloudData employees, as well as any third-party service providers we engage, are bound to uphold our privacy standards.

Cookies

KloudData and its service providers use cookies and similar technologies to gather and store specific types of information when you engage with our services via computer or mobile device. Cookies can be managed through your browser settings. However, turning off certain cookies might affect the functionality of our services. We utilize a mix of essential, performance, functionality, and advertising cookies for various purposes.

Updates to the Privacy Policy

KloudData reserves the right to modify or revise this Privacy Policy at its discretion. You can find the updated policy on KloudData's platforms. Your continuous interaction with our platforms indicates your acceptance of any updates. The latest revision was made on March 25, 2022.

Your Data Rights

As a user, you have specific rights concerning your Personal Data with KloudData:

• Inquire about the data we possess and its purpose.
• Access your data and ask for corrections or removal if inaccurate
• Object to us processing your data under specific circumstances
• Be informed about our compliance with data protection regulations.
• Request data deletion under certain legal scenarios.
• Transfer your data to another Data controller.

To exercise any of these rights, contact KloudData using the provided contact details.

Data Retention

KloudData retains your personal data only as long as necessary to provide you services or as mandated by legal, contractual, or similar obligations. The specific retention duration can vary based on the type of data and the service context. Factors influencing retention include the necessity for service provision, your consent for longer retention, and any legal or contractual obligations KloudData might have.

Third-Party Data Disclosure

Does KloudData share your data with external parties? Yes, but with certain conditions:

We can disclose personal information:

•  To KloudData's subsidiaries and partners.
• To contractors and third-party service providers assisting our business operations. These entities are contractually bound to protect this information and only use it for the tasks we specify.
• For any purpose we specify when you provide this data.
• With your express consent.