Field service engineers are faced with increasingly complex tasks and customers with high service level expectations. Using mobile Field Service Engineer (mFSE), you can now give your field service engineers mobile access to job assignments, scheduling, inventory status, work order history and more from your SAP system.
KloudData’s mFSE (mobile – Field Service Engineer) app delivers remarkable improvement in field equipment servicing, thereby increasing the rate of resolution and customer satisfaction. mFSE connects to the SAP ERP and extracts service order data, and serve it up in an intuitive, easy-to-consume format to the field engineers where it matters the most.
Build mobile apps for your field service engineer so you can:
- Improve efficiency
- Improve Customer happiness
- Modernize Processes & Increase conformity
mFSE app Attribute
Notification & Service Order
- List of notifications & Service Orders
- Sorted by schedule, Status, Priority, Distance
- Info-Technica Specification, Detailed Problem Description
- History , Details of a selected history
- Date, Schedule Time, Completion Time
- Notification to service order conversion
- Notification & Service Order
Debrief
- Time recording, Consumables
Spare Parts Order
- Availability Check and Order placement
- Show all the required details of spares and engineer needs for the maintenance work.
- The engineer can search for & book a required spare
- Check stock availability of spare part.
mFSE Industry Value
- Raise customer satisfaction by meeting service-level agreements and resolving issues early
- Lower costs by better utilizing field engineers
- Reduce broken calls with real-time visibility into spare parts information
- Reduce downtime with the ability to view and update install base information
- Capture high-quality data with real-time data collection at customer sites
To deliver better customer service, your organization must resolve issues quickly. But once field engineers leave the building, they lack access to critical data – such as customer’s service requirements and history – housed in your SAP® application. With the KloudData Mobile Field Service Engineer app, field engineers gain anywhere, anytime access to customer data and functionality in SAP from their mobile devices, maximizing productivity and effectiveness.
Easily Assign and Manage Orders
Any new assignments entered into SAP appear instantly in your field Engineer mobile devices. Field Engineers will get a notification for task assigned to him if an order is rejected; the dispatch manager immediately allows the service desk to assign it to another field Service Engineer.
Field Service Engineer can gain anywhere, anytime access to Customer data & its relevant notifications & service order from SAP by using mFSE app in iPad, to get maximized productivity and effectiveness
