Post implementation, support is an essential factor for ongoing project success in any ERP implementation. KloudData specializes in SAP ERP implementation and also provides Application Management Services (AMS) for self or other implemented SAP solutions.
The KloudData SAP Center of Excellence comprises of highly experienced, cohesive and well trained individuals. We believe that AMS is driven by the desire for high quality solution support at affordable costs, coupled with near-zero downtime. Our team of expert consultants help you uncover the latent value of your implementation and realize it to enable innovations without upgrades.
Our AMS Model
KloudData AMS is characterized by a well-thought out strategy to support and deliver superior quality of services with:
- In time and accurate ticket resolution
- Continuous capture of knowledge
- Service level reporting
- Standardized, automated processes
KloudData offers industry standard best practices’ methods to implement AMS and adopt them successfully into your controlled operations.
Initial Discovery and Understanding
In this phase we develop all the standards and governance that are needed for our team to support our customers. We develop the processes, align the teams and set the expectations for successful initiation.
At this stage we start evaluating what tasks can be handled by the supplementary teams and define the steps to ensure smooth execution and monitoring of those tasks.
The final stage is the execution of the tasks where we work towards optimizing the tasks and the processes and collect metrics to ensure we have continuous improvement cycles.