AMS Overview
Post implementation support is an essential factor for ongoing project success in any ERP implementation. KloudData specializes in SAP ERP implementation and also provides AMS services for self or other implemented SAP solutions.
The KloudData SAP Center of Excellence comprises of highly experienced, cohesive and well trained individuals. We believe that AMS is driven by the desire for high quality solution support at affordable cost, coupled with near-zero downtime. Our team of expert consultants helps you uncover latent value of your implementation and realize it to enable innovation without upgrade.
Our AMS Model
KloudData AMS services are characterized by a well-thought out strategy to support and delivers superior quality of service with,
- In time and accurate ticket resolution
- Continuous capture of knowledge
- Service level reporting
- Standardized, automated processes
KloudData offers Best Practice Methods to implement the Application Management Services and to adopt them successfully in the controlled operation.
AMS Phases
Initial Discovery and Understanding
In this phase we develop all the standards and governance that are needed for our team to support our customers. We develop the process, align the teams and set expectations for a successful initiative.
Transition
At this stage we start evaluating what tasks can be handled by the supplemental team and define the steps to ensure smooth execution and monitoring of those tasks.
Steady State
The final stage is the execution of the tasks where we work towards optimizing the tasks and the processes and collect metrics to ensure we have a continuous improvement cycle.
